Member Spotlight: Jennifer Cowles

CUNA Councils
May 6, 2009 | COMMENTS

Jennifer Cowles is vice president and chief lending officer for American Eagle Federal Credit Union in East Hartford, Connecticut. One of her initial responsibilities with the credit union when she joined in 1991 was establishing a real estate lending department. In January 2003 she became the chief lending officer. Her responsibilities include real estate and consumer loans, Visa credit card programs, loan servicing, and collections. Jennifer lives in East Longmeadow, Massachusetts, with her husband and three children.

Biggest challenge

Staying on top of all of the changes in real estate lending.

Best advice

Don't be afraid to admit what you don't know. Seek answers.

Greatest Council benefit

Being able to network with others who are facing the same challenges. Sharing knowledge is part of what makes credit unions special.

Best part of my job

Developing staff so that they can reach their potential.

Hardest part of my job

Keeping all the balls in the air at the same time.

Credit union success story

Sharing expertise between departments to ensure the best outcome for the member (lending/servicing/collections).

Biggest misconception about my job

That I have a 40-hour-per-week job!

Hobbies and interests

Playing golf or being at the beach.

Recent book

Today Matters by John C. Maxwell.

Life goal not yet achieved

Ensuring my children grow up to be well-adjusted, productive citizens.

Something that always makes me laugh

Hanging out with my kids and hearing about their day.

Favorite quote

“Always laugh when you can—it is cheap medicine” (Lord Byron).

If I could spend a day with anyone . . .

Tiger Woods would my choice because I would like to know how he is able to have such a singular focus and be able to block out the unimportant stuff.

How I would explain the credit union difference

It is about offering reasonable product choices at fair prices and being a trusted advisor to the member, especially during difficult times.